This service is for people who are Deaf or Hard of Hearing, and have difficulty staying safe and socially independent at home.
Before we can offer you our services, a doctor needs to make sure that your hearing loss is permanent. You can ask your family doctor for an ear examination. Your doctor can refer you to an ear, nose and throat (ENT) department or hearing aid clinic.
If your hearing loss is permanent, we will assess your needs at home and discuss with you how to make sure you are safe and independent at home.
Your GP or the audiologist at your local hospital will be able to tell you the details of your hearing loss. This allows social services to ensure they can provide you with the right support. If you have not seen an audiologist, please contact your GP for a referral to audiology at the Royal Free Hospital or the Royal National Throat, Nose and Ear Hospital.
How can I access these services?
People who have hearing loss can be referred for a service in several ways including:
- self-referral (a friend or relative can contact us on your behalf)
- health service (for example District Nurse or Health Visitor)
- via another Council department
Equipment to help you live as independently as possible
If you are eligible for support, we can provide equipment free of charge. The type of equipment depends on your eligibility and individual needs but may include:
- a vibrating pad which is linked to a smoke alarm
- a baby alarm or wrist receiver that has been specially adapted to alert deaf parents of their baby crying
- a flashing light for a doorbell and/or telephone
- an amplified telephone
- a textphone
There are five free walk-in hearing aid support clinics in Camden:
- Age UK Camden, Great Croft Resource Centre. Visit their website or call 020 7278 5090.
- We can also provide a home visit service to help you with your hearing aids. Contact the Access and Response Team for more information.
- Age UK Camden, Henderson Court Resource Centre. Visit their websiteor call 020 794 6588.
- Kingsgate Resource Centre. Call 020 7624 8818.
- Charlie Ratchford Resource Centre. Call 020 7485 2968.
Other Camden Council services
BSL interpreter service
At Camden Council each department will provide BSL interpreters or other communication support for deaf and hard of hearing residents in the borough if requested in advance.
Portable T- Loop
The council will provide a portable T- Loop to those who have hearing loss resident in the borough, if requested in advance.
Camden Council have a Sign Video service available, this can be requested at reception.
Home Connections BSL Video
These short British Sign Language videos will give you information on how to log in to Home Connections, search for properties, and place or withdraw bids.
LINK to replacement for https://www.camden.gov.uk/ccm/navigation/housing/housing-options/home-connections/
Working partnership with Camden Healthwatch and Camden Clinical Commissioning Group
The Adult Social Care working partnership with Camden Clinical Commissioning Group and Camden Healthwatch is all about promoting the Accessible Information Standard and Deaf Awareness in Camden Practices. We aim to break down barriers, so D/deaf and hard of hearing patients can easily access health services.
Other local services
If you are profoundly deaf or severely deaf and you would like to apply for a Freedom Pass, Link to FP page here please make sure to include your audiogram, proof of your Disability Living Allowance or either Personal Independence Payment or evidence of your hearing loss.
If a deaf person is obese you will need to see a GP who will then refer you to Better Gym. Better Gym, based at 5 Pancras Square, will provide a deaf trainer or provide communication support so that you can have access to healthy exercise plans.
Disability Action Group
Camden Disability Action is setting up a D/deaf and hard of hearing group, if you are interested and would like to be involved, please contact Camden Disability Action.
Services for Deaf adults who use British Sign Language or Signed Support English
RAD (Royal Association for Deaf People) provide information, advice and guidance for D/deaf people living in Camden.
If you need help with:
- benefit advice
- understanding correspondence and form filling
you can visit the Contact Camden reception on Mondays, Tuesdays and Fridays between 10am and 4pm.