You can report a missed collection if your rubbish, recycling or food waste wasn’t collected on your collection day and no explanatory notice was left behind.

You must report it within 2 working days of your collection day.

Report a missed collection

Contaminated and misplaced bins

Our crews and officers are using new tags and stickers to let you know if your recycling bin is contaminated, or if your bins have been left in the wrong place. If you have difficulty moving your containers or need help with your recycling then please email uk.occamden@veolia.com or call 020 3567 8105.