How we can help

If you’re at risk of being homeless

We can: 

  • offer advice 
  • try to prevent or delay you becoming homeless
  • explain your rights

We can provide you with a housing plan. This sets out the steps to be taken to prevent you becoming homeless. We can help you to stay in your accommodation or find somewhere else to live. For example, by providing a rent deposit or debt advice.

If we cannot prevent you becoming homeless

We may have a legal duty to offer you accommodation if we cannot prevent you becoming homeless and you’re:

  • a care leaver
  • pregnant
  • a parent of dependent children 
  • vulnerable through age or ill health
  • in or have been in the armed forces  
  • serving or have served a custodial sentence
  • fleeing violence or abuse
  • in an emergency such as a fire or flood


If we have a legal duty to offer accommodation, we will offer private rented or temporary accommodation. If you’ve no rights to public funds such as benefits, we may not be able to provide you with housing. We can still offer advice.

If you have no priority need for housing then we have no legal duty to provide you with accommodation. We go further than the law tells us to but our resources are limited. We only offer accommodation to those who need it most. We offer hostels to people who have support needs through our hostels pathway service.


Contact us for advice

If you're homeless or at risk of being homeless, contact us as soon as possible. We may be able to stop you becoming homeless or help you find accommodation.

If you're homeless

If you're homeless or sleeping rough, call the Homelessness Prevention service on 0207 974 4444.

If you're at risk of becoming homeless

If you’re under 18, call Children’s Services on 0207 974 4444.

If you’re at risk of becoming homeless within the next 8 weeks (56 days):

Contact us for advice

You may access more housing options with your local council if you do not live or work in Camden.